Development of the Health Laboratory Information System to Support the Evaluation of the Laboratory Services (Case Study at the Health Laboratory in District of Purbalingga Year 2009)

Abstract

Laboratory is one of the health services, wihich must be evaluated continually and technology integrated in its services to improve quality for achieving customers’ satisfaction. The health laboratory of Purbalingga District had some problems, in terms of input: repeated recording of patient/samples, recording process, data processing, and manual reporting. In terms of the output, the resulted information was untimely, inaccurate, incomplete, and unclear. The results of this study showed that the new system which consisted of input, process, and output could overcome the problems of data accessibilty, accurateness, completeness and clarity of information to support the evaluation of the laboratory sevices. The considered average on the new system (3.92) was higher than the considered average on the old system (1.55). There was a different in information quality between old and new system (p=0.0001). The new system could evaluate the laboratory services at the Heallth Laboratory of Purbalingga District. The hospital mangement should maintain the new system, recruit a spesific offer, and evaluate the system for the sustainability ang improvement. Sumber Utama : www.mikm.undip.ac.id