Suitability Level Analysis of Referral Doctors Expectation and Satisfaction on Radiograph Product Quality at Radiology Unit of Ungaran District General Hospital (RSUD)

Darmini, Darmini (2009) Suitability Level Analysis of Referral Doctors Expectation and Satisfaction on Radiograph Product Quality at Radiology Unit of Ungaran District General Hospital (RSUD). Masters thesis, MIKM UNDIP.

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Abstract

A decline in the number of referred patients at radiology unit of Ungaran District General Hospital (RSUD) and disappointment of referral doctors were a service quality problem attained by referral doctors. This problem had to be promptly overcome by the RSUD Ungaran managerial board. The objective of this study was to know the suitability level of referral doctor’s expectation and satisfaction on radiograph product quality. This is an observational study with cross sectional approach and survey method. Study population and sample used in this study were 25 persons (all referral doctors). Cartesian diagram was used to analyze suitability level of referral doctor’s expectation and satisfaction. Result of descriptive analysis....

Item Type:Thesis (Masters)
Subjects:A General Works > AS Academies and learned societies (General)
Divisions:Postgraduate Program > Master Program in Public Health
ID Code:2240
Deposited By:Mr. Mikm Undip
Deposited On:04 Dec 2009 16:07
Last Modified:04 Dec 2009 16:07

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