IMPLEMENTASI MANAJEMEN KUALITAS DAN PENGARUHNYA PADA KINERJA PERUSAHAAN DITINJAU DARI SUDUT PANDANG TOTAL QUALITY MANAJEMEN

Abstract

This study examines the influence of Quality Management Practices on Performance of Total Quality Management implementation Continuing research by Lakhal et al. (2006), as for becoming object from this research is manufacturing business which located in Cenral of Java Indonesia. This research represent the empirical test which used random sampling techniques in data collection. Data were collected using a survey of 93 Top Managers, Production Managers and Operational Managers from manufacturing organizations in Central Java, Indonesia. Data analysis uses Structural Equation Model (SEM) with the program SmartPLS (Partial Least Square). Result of hypothesis Examination indicate that from seven hypothesis raised, there is five accepted hypothesis. Accepted Hypothesis is hypothesis 1 (there are influence between Management Practices to Infrastructure Practices), hypothesis 3 (there are influence between Infrastructure Practices to Operational Performance), hypothesis 5 (there are influence between Core Practices to Operational Performance), hypothesis 6 (there are influence between Core Practices to Financial Performance), hypothesis 7 (there are influence between Core Practices to Product Quality). There is two Hypothesis that no correlation, two hypothesis is hypothesis 2 (there are no influence between Infrastructure Practices to Core Practices), hypothesis 4 (there are no influence between Infrastructure Practices to Financial Performance).