ANALISIS KINERJA KARYAWAN KANTOR PT. PERUSAHAAN GAS NEGARA (PERSERO) Tbk SBU DISTRIBUSI WILAYAH II JAWA BAGIAN TINIUR DI SURABAYA

Abstract

The research is aimed at analyzing the relations of organizational culture, personnel working satisfaction and motivation (as independent variables) with the working performance of personnel at the State-owned Gas Company of Strategic Business Unit Area Distribution II of Eastern Java at Surabaya (as dependent variable). This research employed quantitative method, explanatory type. Kendall's tau-b formula was employed to test the hypotheses to analyze the relation between each of the independent variable with the dependent variable. Besides, Kendall Concordance (W) analysis was employed to analyze the relation of the independent variables collectively with the dependent variable. Meanwhile determinant coefficient yielded from Kendall Concordance coefficient square was employed to analyze the influence of independent variables to the dependent variable. Analysis on the relations of organization culture (Xi), working satisfaction (X2) and motivation (X3) simultaneously with personnel performance (Y) show positive and significant relation with concordance coefficient of 0.753 at 0.05 significance level. X2 (Chi-Square) calculation support this result at the value of 88.103 in which the calculated X2 is bigger than X2 table (88.103 > 7.185). Among these three variables, motivation has the highest influence to the enhancement of personal working performance, followed by working satisfaction and organization culture. Therefore it is recommended that conducive working climate is needed to enable the suitability of working execution with expected target and goal, as well as enhancing personnel knowledge by giving them various education and training. To prevent boring the personnel position should be moved periodically and equally, rewards and appreciation should be given to personnel with high achievement according to existing normative standard, while punishment should be given to undiscipline personnel.